Terms & Conditions

1. About Juke Transfers

These Terms & Conditions (“Terms”) govern the transfer, chauffeur, and related transportation services provided by JUKE TRANSFERS j.d.o.o.(OIB: 05308456115), a Croatian limited liability company based in Split, Croatia (“Juke Transfers”, “we”, “us”). By booking a service with us, you agree to be bound by these Terms.

Booking model. Juke Transfers operates both as a direct transport provider and as an online booking platform / agent. Depending on the booking option selected at checkout, the customer will either:

1. Pay a 20% non-refundable deposit (Reservation / Booking Fee) online to Juke Transfers j.d.o.o., with the remaining 80% balance paid in cash directly to the operating driver in the vehicle; or
2. Pay the 100% full amount online where applicable.

When a partner driver operates the transfer on our behalf, Juke Transfers acts as a booking agent between the customer and the operating driver. The 20% deposit covers the reservation, dispatch and platform services rendered by Juke Transfers and is non-refundable except where required by law.

2. Bookings & Confirmations

A booking becomes binding only once we send a written confirmation (email or WhatsApp) containing the reference number, pickup details, and quoted price. Quotes generated on the website are estimates until confirmed by our team. The client is responsible for the accuracy of pickup address, drop-off address, date, time, passenger count, luggage, and any flight number provided at the time of booking.

3. Pricing

• All prices are quoted in Euro (€) and are inclusive of applicable Croatian taxes.
• Fixed routes are published transparently. Distance-based transfers are calculated per kilometre, with a start fee.
• A nighttime surcharge of +20% applies to pickups between 22:00 and 06:00 local time.
• Suitcase fees, waiting-time fees, and any confirmed add-ons (bottled drinks, snacks, SIM card) are included in the final total price shown to the client.

4. Flight Delays & Waiting Time

Airport pickups include automated flight tracking. When a valid flight number is provided at the time of booking, our driver’s arrival is aligned with the actual landing time, not the originally scheduled time.

• Free waiting window: the first 60 minutes of waiting after the actual flight landing time are complimentary. This covers passport control, baggage claim, and reasonable delays reaching the meeting point.
• Additional waiting time: any waiting time caused by client-side delays beyond the free window (e.g. late arrival to the meeting point, unannounced schedule changes, extended stops) is charged at a fixed hourly rate of €25 / hour, billed in 30-minute increments.
• For non-airport pickups, a 15-minute grace period applies from the confirmed pickup time; the same €25 / hour rate applies thereafter.
• If a flight is diverted, cancelled, or rescheduled to a different day, we will make every reasonable effort to reschedule at no extra cost. Additional dispatch beyond our control may be re-quoted.

5. Client Responsibilities

• Provide accurate contact details (phone reachable on arrival day) and pickup location, including hotel / villa name and, where possible, a pinned map location.
• Be at the agreed meeting point on time. For airport pickups, our driver will wait at the Arrivals hall holding a name-board.
• Behave in a manner that respects the driver, the vehicle, and other passengers. We reserve the right to refuse or terminate service in cases of misconduct, illegal behaviour, or intoxication that jeopardises safety, without refund.
• Any damage caused to the vehicle by a passenger (spills of food/drink not provided by us, vomit, cigarette burns, physical damage) will be charged at the standard detailing / repair rate.

6. Luggage

Vehicle luggage capacity is stated on our fleet page and at the time of booking. Extra suitcases beyond the confirmed count may be refused at the driver’s discretion if they exceed the safe capacity of the vehicle. Please declare oversized items (bikes, skis, surfboards) at the time of booking.

7. Liability

Juke Transfers operates a fully licensed and fully insured passenger fleet in accordance with Croatian law. Our liability is limited to the price paid for the booked service. We are not liable for indirect losses caused by force majeure events (weather, road closures, industrial action, missed connections not caused by us).

8. Cancellations & Refunds

Cancellations, refunds, and no-shows are governed by our separate Cancellation & Refund Policy.

9. Data Protection

Personal data collected during the booking process is handled in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

10. Governing Law

These Terms are governed by the laws of the Republic of Croatia. Any disputes will be submitted to the exclusive jurisdiction of the competent court in Split, Croatia.

11. Contact

Questions about these Terms can be sent to bookings@juketransfers.hr.