Cancellation & Refund Policy

1. Overview

We understand travel plans change. Our cancellation policy is designed to be fair to our clients while covering the real operational costs of allocating a vehicle, scheduling a professional driver, and pre-purchasing any add-ons requested for your transfer.

2. Cancellation Windows

• More than 24 hours before the scheduled pickup time: the deposit is fully refundable. Refunds are processed within 5–10 business days to the original payment method.
• Within 24 hours of the scheduled pickup time: the booking is non-refundable. This covers operational costs, vehicle allocation, driver dispatch, and any pre-purchased add-ons such as snacks, drinks, and 5G SIM cards.
• No-shows (client fails to appear at the pickup location and does not respond to driver contact within the free waiting window) are treated as same-day cancellations and are non-refundable.

3. How to Cancel

To cancel a booking, reply to your original booking confirmation email at bookings@juketransfers.hr or send us a message on WhatsApp at +385 98 934 4079 with your booking reference. The cancellation timestamp is the moment we receive your written message.

4. Rescheduling

We are happy to reschedule your transfer to a different date or time, subject to availability. If the reschedule request is made more than 24 hours before pickup, no fee applies. Reschedules made within 24 hours may incur a re-dispatch fee at our discretion.

5. Cancellations Caused by Us

If we are unable to fulfil your booking due to circumstances on our side (vehicle breakdown without a suitable replacement, unavoidable driver unavailability), you will receive a full refund and, where possible, we will arrange an equivalent partner vehicle at no additional cost.

6. Force Majeure

In the case of events beyond our reasonable control — extreme weather, road closures, government restrictions, industrial action, or airport shutdowns — we will contact you promptly to reschedule or refund on a case-by-case basis. No penalty will be applied to the client in such circumstances.

7. Add-ons & Pre-purchased Items

Add-ons such as chilled beverages, snack boxes, and tourist 5G SIM cards are purchased and prepared in advance for your specific booking. Once a booking enters the 24-hour non-refundable window, these items cannot be refunded independently of the transfer fee.

8. Contact

For any refund questions or disputes, please contact bookings@juketransfers.hr. We aim to reply within 24 hours.